Privacy Policy

At Alder & Vale, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we handle it.

Data We Collect

We collect information you provide directly to us when you use our website:

• Contact Information: When you use our contact form, we collect your name and email address to respond to your enquiry.
• Purchase Information: When you purchase a journal through our shop, we collect your name and email address to process your order and send you confirmation.
• Payment Details: We do not store your full payment card details. Payments are processed securely through our payment provider, Stripe.

How We Use Your Data

We use your data solely to provide the services you have requested, such as responding to your questions about bookbinding or fulfilling your journal orders.

Third-Party Sharing

We only share your data with third parties when necessary to run our business:

• Stripe: Processes your payments securely.
• Platform Services: Our website is hosted and managed on a platform that securely stores your form submissions and order details so we can manage our business.

Data Retention

We keep your contact and order information only for as long as necessary to fulfil your request or to comply with our legal and tax obligations.

Your Rights

You have the right to request access to the personal data we hold about you, or to ask us to delete it. If you would like to exercise these rights, please contact us using the form on our website or by emailing us directly.

Contact Us

If you have any questions about this privacy policy, please reach out to us via our contact page.